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Customer Service Advisor

TieTalent

Bournemouth

On-site

GBP 24,000

Full time

27 days ago

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Join a forward-thinking company as a Customer Service Advisor, where you'll thrive in a fun and supportive environment. This role offers the chance to engage with customers through various channels, ensuring their needs are met with exceptional service. With a focus on personal growth and a positive workplace culture, you'll enjoy perks like early finish Fridays, generous holiday allowances, and unique employee discounts. If you're passionate about customer care and want to make a real impact, this opportunity is perfect for you!

24 Days Holiday plus Bank Holidays

Birthday Off

Early Finish Friday

Beer Fridge every Friday

Exclusive Discounts & Offers

Access to health & wellbeing services

Pension Plan

Experience in customer service environments utilizing various communication channels.
Ability to manage customer queries efficiently.

Manage customer queries across multiple contact channels.
Support customers through their registration process.
Investigate and resolve customer complaints efficiently.

Customer Service Experience

Strong Communication Skills

Numeracy and Literacy

Resilience

Self-motivation

About

Customer Service Advisor

Basic Salary: Up To £24,000

Hours: Monday - Friday 37.5 hours

Location: Bournemouth

NO SALES!
EARLY FINISH FRIDAY
24 Days Holiday plus Bank Holidays
Birthday Off
Beer Fridge every Friday
Exclusive Discounts & Offers - Most Major Retailers
Access to health & wellbeing services

If you are looking for a fun, happy working environment, this is for you! Our client is an established and highly reputable payroll services company. They have been a major player for more than 20 years and have worked with thousands of people across a wide range of industries.

As their Customer Service Advisor, here is what you would have done last week:

Managed a number of customer queries across multiple contact channels (telephone, email, live chat and social media responses).
Supported customers through their registration process.
Participated in active learning sessions aligned to customer experience or general product knowledge.
Investigated and resolved any customer complaints efficiently.

Who you are:

You possess customer service experience from previous employment.
You will be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc.
You can demonstrate a good standard of numeracy and literacy.
You have strong communication skills, both oral and written.
You will be resilient, self-motivated, assertive, and confident.

What's in it for you:

We'll enable you to challenge yourself, make a positive impact on our business, and grow with us while always learning. You'll have 28 days holiday so you can take some downtime whenever you need it and you'll never work on your birthday again. You'll get a pension plan that supports you for the future, and an employee discount scheme that is in a class of its own.

Location: Bournemouth, England

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