Customer Service Advisor

Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Advisor to join their team on a full-time permanent basis.

Please note the Customer Service Advisor role is an on-site/office-based position - so you must live local or be within a reasonable commute distance to travel into the offices.

Hours for the Customer Service Advisor Role

Mon - Sun - 39.5 hours per week - on a rota basis
* 8:00am - 6:00pm (Monday to Friday)
* 8am - 3pm (Saturdays)
* 8am -12pm (Sundays)

What duties would you be doing within the Customer Service Advisor role?

1. You will be dealing with customers who contact the client via telephone, email, or live chat.
2. Using your customer service skills, you will provide an effortless customer journey and experience.
3. You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
4. Ensure all telephone calls are answered within our service level agreement, booking utilising the Salesforce platform.
5. Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
6. Work closely with customers to keep them informed.
7. Ensure compliance with all regulations.

What will you bring to the Customer Service Advisor role?

1. At least 1-2 year's previous customer service experience is essential.
2. Solid recent work history within customer service.
3. At least 1 year's previous customer service in a call centre is desirable.
4. Excellent telephone manner.
5. Strong communication skills.
6. Demonstrate the drive to deliver world class service to all customers.
7. Ability to use Microsoft applications and web-based platforms.
8. Highly approachable with good interpersonal skills.
9. Motivational to work alone or as part of a team.
10. Flexible approach to learning new skills to support business requirements.
11. Self-starting with a positive outlook and determination to succeed.
12. GCSE grade 4 in English or an equivalent qualification.

Why should you apply for the Customer Service Advisor role?

1. Generous pension scheme.
2. Death in service benefit.
3. Up to £1500 bonus each year.
4. External training and qualifications.
5. Employee assistance programme.
6. Free flu vaccinations and eye tests.
7. Onsite subsidised bistro where employees can purchase meals and refreshments during the day, this includes a Costa coffee.
8. Cycle to work scheme.
9. Social club subscription.
10. Employee benefit hub.
11. Subsidised private healthcare.
12. Free on-site parking.
13. Electric charging stations for cars.
14. Company discounts.
15. Summer festivals and Christmas parties.
16. 33 days of holidays.
17. Uniform.

How to apply for the Customer Service Advisor role?

If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.