Customer Service Adviser / Contact Centre Agent / Training Provided

AWD online; Manchester; Hybrid; GBP 25,000 - 29,000

Job description

Customer Service Adviser / Contact Centre Agent who is friendly, professional and is great listener with an excellent telephone manner is required to join an established call centre that has built its reputation by providing specialised and compassionate engagement services to clients.

NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.

SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Hybrid / Manchester, North West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)

HYBRID WORKING OPPORTUNITIES

The company finds people learn best in person, so they start with everyone based in their office in Salford Quays (M5). The company also operates a hybrid working pattern which allows colleagues to have a great work-life balance with the opportunity to work from the office and home for part of the week once achieving core competencies.

When you are in the office, getting there is easy, with Exchange Quay tram stop 2 minutes’ walk away. The company provides free on-site parking, bike storage, and shower facilities.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Adviser / Contact Centre Agent (known within the business as an Estate Care Specialist) who is friendly, professional and is a great listener with an excellent telephone manner.

Due to continued growth, the company is looking to recruit 10 people. Call centre or financial services experience is an advantage, and we will also consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Office Assistant, Waiting Staff, or Shop Assistant just to name a few. The most important factor is you have a friendly, professional approach to your work, the ability to work under pressure in a fast-paced role, handle difficult conversations with customers and be willing to learn how to do the job.

On a day-to-day basis as a Customer Service Adviser / Contact Centre Agent, you will be engaging with both clients and customers to provide a ‘Best in Class’ service, whilst adhering to the company’s core values of Compassion, Compliance, Commitment & Innovation.

It's the people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. Joining as a Customer Service Adviser / Contact Centre Agent, you’ll have excellent career development opportunities so you can grow your earning potential.

CANDIDATE REQUIREMENTS

As a Customer Service Adviser / Contact Centre Agent you will have the following attributes:

1. Excellent written and verbal communication skills
2. Understanding of vulnerable customers and how to identify them
3. Good telephone manner, building rapport with customers
4. Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
5. Good IT skills, with knowledge of Microsoft Excel

BENEFITS

The company offers a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program
• Non-contractual bonus scheme

RETAIL DISCOUNTS

The company also offers 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 23 days, plus 8 Bank Holidays, rising to 24 and 25 after 2 and 5 years’ service

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13238

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