Customer Service Adviser

We are working with a Customer Service Centre in Salisbury to find Customer Service Executives to join their team. This is a full-time position with a salary of £25,000.

The role will be 35 hours per week, core hours between 8.30am to 5.30pm on a rota basis, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:

As a Customer Service Executive, you will be part of a critical front-line team, handling eComms and phone calls from advisers and customers regarding pension products. You will be the primary point of contact for operations, providing exceptional service and ensuring a positive customer experience. Collaboration with operational administration and distribution teams will be essential, as well as using available systems and information effectively.

What’s in it for you:

Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

1. Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
2. Work-Life Balance: 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme allowing you to buy and sell up to 5 days (pro rata).
3. Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
4. Convenient Amenities: Coffee machines, located on the eastern edge of the city centre with direct links to the new central and main shopping area.

You should apply if you:

• Thrive in a fast-paced environment where you can use your organisational and time management skills to meet deadlines.
• Take pride in articulating complex information in a friendly and understandable way, both verbally and in writing.
• Use your problem-solving skills and analytical thinking to determine the best course of action.
• Enjoy working as part of a diverse and supportive team, sharing ideas, and suggesting process improvements.

If you are interested in this full-time Customer Service Executive role, click ‘apply now’ and a member of our team will be in touch!

A little about Nucleus

We are the Nucleus Financial Platforms group, and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.

Inclusion and diversity at Nucleus

As with most things in life, who cares, wins. We really care about inclusion.

For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.

More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.