Customer Service Adviser

£150 million raised. Hundreds of initiatives. One clear purpose.

Customer Service Adviser (Race For Life)

£22,308 plus benefits

Reports to: Supporter Services Team Lead

Directorate: Marketing, Fundraising & Engagement

Contract: x6 Fixed Term Contracts until August 2025

Hours: Full time 35 hours per week (between 8am – 8pm, 10 days within 14, 2 weekends in 6)

Location: Sterling House, Oxford (1 – 2 days per week) or home-based (Anywhere in the UK)

Please note that if you choose to be home-based, you will be required to pay for your own travel to the Oxford office as and when required (approximately 2 x per year).

Closing date: 10 March 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment.

Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency Based interview with a short role play scenario and online task to be completed as part of your application.

Interview date: We will be interviewing on a rolling basis from 3 March so please apply as soon as possible.

At Cancer Research UK, we exist to beat cancer.

We are excited to offer an incredible opportunity for a positive, motivated, and passionate individual to join our team as a Race for Life Adviser. In this role, you will utilise your active listening skills to communicate effectively with our supporters, providing them with solution-focused support. You will embed qualities such as patience, empathy, and flexibility, ensuring that each interaction is an opportunity to maximize fundraising and foster loyalty for Cancer Research UK.

We offer a fun and dynamic working environment where you can support one of the UK’s most trusted charities. Here’s what you can look forward to:

• Generous Leave: Enjoy 25 days of holiday plus flexible bank holidays (Pro Rata)– perfect for work-life balance!
• Career Growth: Unlock your potential with endless development opportunities and career advancement.
• Exclusive Perks: Take advantage of fantastic discounts and benefits on the surrounding business park.

Ready to make a difference and have fun while doing it? Join us and let’s create something extraordinary together!

What will I be doing?

• Engaging with supporters by offering personalised and tailored responses to all inquiries and complaints, aiming to resolve issues at the first point of contact whenever possible.
• Listening to each supporter’s needs and understanding their personal experiences and motivations.
• Using each interaction with supporters to promote CRUK’s engagement, new opportunities and services.
• Being an information specialist and maintaining a broad knowledge of all CRUK’s campaigns, products, and services.
• Seizing every opportunity to boost fundraising and support for CRUK.
• Engaging with all our services through communication channels, including outbound and inbound calls, live chat, email, and social media.

What skills are we looking for?

• Enthusiastic and passionate about providing outstanding customer service.
• Ability to work to targets and be self-motivated to meet and exceed agreed targets.
• Proficient in creating letters and emails with exceptional grammar.
• Proficient in using Microsoft Office, Excel, Outlook, and PowerPoint to a high standard.
• Demonstrated strong interpersonal skills with extensive experience in confident phone communication and call control.
• IT literate and the ability to use multiple systems at any one time.
• Fantastic attention to detail and accuracy.
• Excels in handling tough and stressful circumstances as some of our calls can be emotional.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination.

Credible: Act with rigour and professionalism.

Human: Act to have a positive impact on people.

Together: Act inclusively and collaboratively.

We're looking for people who can embrace our values wholeheartedly and use them to push forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees is essential to our mission to beat cancer. We show our appreciation by creating a work environment that supports your well-being. You’ll enjoy a generous benefits package, a variety of career and personal development opportunities, and high-quality tools.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.