Customer Service Adviser

4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

CUSTOMER SERVICE ADVISER

£22,253 per annum + benefits

Department: Marketing, Fundraising & Engagement

Contract: Various Fixed Term Contracts Available

Hours: Full time 35 hours per week

Location: Sterling House, Oxford , 1 -2 days in the office per week

Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications.

4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

We have an exciting opportunity for an engaging, friendly, and passionate individual to join us as Customer Service Adviser You’ll use your top-notch people skills to provide excellent customer service to our supporters on the phone, via email and in letters. You’ll take each interaction as an opportunity to maximise income and loyalty for Cancer Research UK.

We are nothing without our supporters, so this is a great opportunity to make a difference and be at the heart of what we do, supporting and helping those who are as dedicated to beating cancer as you.

You’ll be given a 4/5 weeks of training and support in the form of online/in person workshops as well as a buddy to support you in your journey to becoming A subject matter expert in all things Cancer Research UK

What will I be doing?

Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints, resolving as first point of contact where possible.

Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations

Using interactions to cross promote CRUK’s range of engagement opportunities and services

Being an information specialist and maintaining a broad knowledge of all CRUK’s campaigns, products, and services

Taking every possible opportunity to increase fundraising and/or support of CRUK

Working across all our services and channels e.g. Outbound calls, inbound calls, Live chat, email, Social Media

What skills are you looking for?

Passion for delivering excellent customer service

Ability to work to targets and be self motivated to meet and exceed agreed targets

Experience of working in a service-related environment, including communicating with customer

Experience of writing letters and emails with a high standard of grammar

Strong interpersonal skills including experience of conversing confidently over the phone

IT literate and the ability to use multiple systems

Excellent attention to detail and accuracy

Deals effectively with stressful and difficult situations

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

For the full job description and more information about working with please contact suzanne.birdsey@cancer.org.uk

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. There are also a few application questions you will be asked to answer as part of the process.

For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.

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There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.