Customer Service Adviser

Job Title: Customer Service Advisor

Location: Loughborough (with free parking)
Hours: 9:00 AM - 5:30 PM, Monday - Friday
Department: Head Office Accounts Team

About Us:

We are an ambitious and growing company, and we're looking for a Customer Service Advisor to join our dynamic Head Office accounts team of 5. You'll be working directly with the Accounts Manager and Financial Director, contributing to our innovative and forward-thinking environment. We value personal development and provide opportunities for career progression, making this an exciting role for someone looking to grow with us.

Why Work With Us:

• Innovative Environment: Be part of a company that values alternative thinking and innovation.
• Personal Development: We invest in and value your growth and development.
• Ambitious Team: Join a team that is audaciously ambitious and constantly evolving.
• Great People: Work alongside a supportive and talented group of colleagues.

Key Responsibilities:

• Rent Arrears Management: A key part of the role, including chasing and managing rent arrears.
• Email Management: Responding to and managing incoming emails.
• Payment Processing: Conducting monthly payment runs to landlords and contractors.
• Bank Account Management: Managing and reconciling bank accounts.
• Deposit Registration: Ensuring deposits are properly registered.
• Auditing: Conducting contract and let sheet audits.
• Reporting: Completing reports as required for landlords and management.
• Support: Providing support to branches and landlords, including regular meetings and training new staff.
• General Support: Assisting the Client Accounts Manager and Financial Director with general accounts and administration tasks.

What We're Looking For:

• Experience: Background in Administration, Customer Service, or Credit Control.
• Organisational Skills: Ability to maintain a methodical and logical approach, making work easy to understand for others.
• Technical Skills: Proficiency in Microsoft Office, particularly Excel and Word.
• Communication Skills: Strong interpersonal skills with the ability to collaborate and communicate effectively with both internal and external stakeholders.
• Self-Motivation: Ability to work independently and take initiative.
• Prioritization: Ability to manage workload and meet deadlines.
• Attention to Detail: High level of accuracy in all tasks.
• Flexibility: Willingness to work weekends during busy periods.
• Team Spirit: A passion for developing within a collaborative team environment.

Benefits:

• Annual Salary Reviews
• Social Events: Twice-yearly socials and a Christmas party.
• Free Parking
• Pension Scheme
• Smart Casual Dress Code
• Holiday Entitlement: 22 days + 8 bank holidays
• Free Tea & Coffee
• Career Progression Opportunities

If you're someone with great attention to detail, excellent communication skills, and a desire to contribute to a growing and innovative team, we would love to hear from you!