Customer Service Administrator / Sales Support Coordinator / German Speaker

Customer Service Administrator / Sales Support Coordinator who has excellent administrative, organisational and time management skills with excellent written and verbal communication skills in English and German is required for a well-established company based in Ealing, West London.

SALARY: up to £35,000 per annum + Benefits

LOCATION: Ealing, West London (W5)

JOB TYPE: Full-Time, Permanent

KEY REQUIREMENT: Candidates must be fluent in English and German

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Sales Support Coordinator who has excellent administrative, organisational and time management skills with excellent written and verbal communication skills in English and German. Working as the Customer Service Administrator / Sales Support Coordinator you will assist the Sales Team with full back-office support. This will also include liaising with customers, extending contracts and providing regular reports on the team’s activities.

As the Customer Service Administrator / Sales Support Coordinator you will need fluent English and German and have a confident and professional telephone manner.

DUTIES

Your duties as the Customer Service Administrator / Sales Support Coordinator include:

• Provide administrative support to the sales team, including managing schedules, preparing reports, and handling correspondence.
• Assist with order processing, invoicing, and tracking shipments to ensure timely delivery.
• Respond to customer inquiries via phone, email, and chat in both English and German.
• Maintain accurate customer records and update the CRM system regularly.
• Coordinate with other departments to resolve customer issues and improve service delivery.
• Support the sales team with market research, lead generation, and follow-up activities.
• Assist in organising and coordinating sales events and meetings.

CANDIDATE REQUIREMENTS

• Fluent in English and German, both written and spoken.
• Previous experience in a customer service or sales support role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Positive attitude and a proactive approach to problem-solving.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12642