Customer Service Administrator

Customer Service Administrator

Hybrid - 1 day office based (Wednesdays)

Training will be fully office based for up to 3 months

Salary: £24,300

Our client is a leading manufacturer in their sector, and they are looking for a Customer Service Administrator to join their team in Halifax. Our client is passionate about providing excellent customer service and they are looking for an experienced professional to become a valued member of their team.

Responsibilities:

1. Order processing and order management.
2. Managing telephone enquiries and customer service calls.
3. Processing customer complaints, ensuring the best outcome for the customer and the company.
4. Producing weekly back order reports and liaising with customers and relevant BDMs.
5. Generating quotations.
6. Administration of paperwork.
7. Liaising and supporting a network of Business Development Managers.
8. Internal & external reporting, as required.
9. Management and organisation of your own and shared sales inbox.
10. Proactively developing customer relationships to increase sales and exceed customers' expectations.
11. Taking ownership and managing your given accounts to ensure complete and professional customer care.

About You:

1. Must have some previous office-based customer service experience.
2. Must have high attention to detail and experience in order processing.
3. Must be a determined and enthusiastic team player.
4. Must have excellent communication skills.
5. Ideally, you will have experience working on a CRM, but training will be given on internal systems.

We are looking for enthusiastic, self-motivated, and experienced Customer Service professionals who can work well both independently and as part of a team. You must be an excellent communicator with a background in a similar customer service role.

If you are looking for a new challenge with a growing organisation, please click apply, or call the office on 0113 205 6400.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.