Customer Service Administrator

Bridgfords; Manchester; On-site; GBP 26,000; Full time

Job description

Job Description

Job Title: Customer Service Specialist (Also known locally as a Property Manager: End of Tenancy Specialist)

We are looking for an enthusiastic and highly motivated Customer Service Specialist to complement our Property Management Team within our Lettings Department in Manchester City.

Salary: £25,150

What's in it for you as a Property Manager: End of Tenancy Specialist?

• Get full training and development
• A good understanding of the residential lettings industry
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager: End of Tenancy Specialist

• Managing the effective resolution and disbursement of tenants security deposits, at the end of a tenancy
• Arranging end-of-tenancy check-out appointments and communicating appropriately
• Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
• Negotiating with landlords and tenants to agree deductions, within legislative timescales
• Identifying general maintenance or improvements to maintain the property in good order
• Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager: End of Tenancy Specialist

• Strong customer service skills and confident communicator
• Excellent negotiation and influencing skills
• Good team player
• Ability to stay calm under pressure
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aiva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Bridgfords have been successfully selling and renting properties for more than 180 years. Our reputation has been built on expert local knowledge, excellent customer care, and a passion for innovation.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.