Customer Service Administrator

Our client, a local business in Maidenhead, is looking for an administrator to join their dynamic team. You will be confident on the telephone, organised, and a team player. You do not need to have experience, and we welcome all applications for this position. Candidates must be available immediately as my client has a new project imminently starting.

MUST BE A CAR DRIVER DUE TO THE LOCATION IN MAIDENHEAD

Responsibilities:

• Communicating with the Training team and Client delegate network, taking inbound calls/emails to assist with queries and bookings.
• Updating internal trackers and capturing data to assist the Team Leader with daily, weekly, and monthly reporting to the client.
• Assisting in the monitoring and maintenance of the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers.
• Booking and confirming venues/locations, ensuring that each venue has the correct facilities for training.
• Creating and monitoring trainer expenses.
• Taking part in daily team meetings, bringing to the table accurate statistics and analysis of delivered training sessions.

The Successful Candidate Must:

• Have outstanding communication (written and verbal) and interpersonal abilities.
• Have good general administration and data capture experience.
• Have excellent organisational and team-working skills.
• Have some experience with MS Office/Google Suite products such as Google Drive and Sheets etc.
• Have a ‘can do’ attitude and the ability to prioritise tasks and meet tight deadlines.
• Thrive under pressure in a busy working environment.
• Have excellent customer service skills and pride themselves on providing the highest quality customer service.
• Maintain a valid UK driving licence (Desirable)