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Customer Service Administrator
TN United Kingdom
Leek
On-site
GBP 20,000 - 30,000
Full time
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Job summary
An established industry player is seeking a Customer Service Administrator for a temporary role. This position is perfect for a detail-oriented individual who excels in delivering exceptional customer service. You'll be responsible for managing customer orders, coordinating sample requests, and maintaining accurate customer data. This role offers a supportive team environment where you can grow your career in a fast-paced business. If you're proactive and committed to high-quality service, this opportunity is for you!
Qualifications
- Experience in customer service and administrative roles with a focus on detail.
- Proficient in SAP HANA and IT systems for effective operations.
Responsibilities
- Handle customer orders and coordinate sample requests effectively.
- Act as a Key User for SAP HANA, supporting team members as needed.
Skills
Tools
Job description
Customer Service Administrator (temporary)
Hours: Monday to Friday – 8.45am – 5pm with a 45 minute lunch
Hourly rate: Negotiable
The role:
We are currently recruiting a Customer Service Administrator on behalf of our client, a well-established and fast-paced organisation. This role is ideal for a detail-oriented and proactive individual who takes pride in delivering exceptional customer service. This is a fantastic opportunity for someone looking to join a supportive team environment and grow their career within a thriving business.
- Handle incoming customer orders, verifying stock levels and pricing before confirming delivery timelines; provide ongoing updates regarding any potential delays
- Coordinate customer sample requests, including pre-shipment samples when necessary
- Organise courier shipments for samples when certified colleagues are unavailable
- Maintain up-to-date IATA certification to prepare documentation for hazardous goods shipped by air and verify correct drum labelling prior to dispatch
- Record and monitor customer complaints through to resolution
- Act as a Key User for SAP HANA, providing support and guidance where needed
- Set up new customer accounts in the system
- Regularly review and update customer master data to ensure accuracy
- Oversee the allocation of bulk finished goods in storage to fulfil future orders; organise product-specific services (PSS) as required
- Collaborate with the Production team to coordinate packaging schedules for items with limited availability
- Carry out month-end processing of consignment stock
- Communicate with the Logistics team to make transport arrangements or updates when delivery schedules are amended by customers
About you:
- Experience of using SAP HANA
- Proven administrative abilities with strong attention to detail
- Proficient in IT systems, including Microsoft Office and ERP platforms
- Confident and professional tele manner
- Experienced in delivering high-quality customer service in fast-paced environments
Interested? Call Meg on 01782 712230 or email Meg@Wkpir.co.uk
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