Customer Service Administrator

Morgan Stanley; Hemel Hempstead; Remote; GBP 25,000 - 35,000; Full time

Job description

Customer Service Administrator - 25000043

Job Title: Customer Service Administrator - Italian Speaking

Department Name: Order Management (OM)

Reports to (title): OM EMEA Supervisor

Location: Fully remote (would be desirable to be able to drive to Hemel Hempstead for training and team meetings)

JOB SUMMARY:

Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all-team members in other aspects of the OM Role.

PRIMARY JOB FUNCTIONS:

1. Fast paced order Entry in ERP system (Oracle)
2. Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms)
3. Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods
4. Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
5. Managing shipments and deliveries and responding in a timely fashion to all requests
6. Ensuring all orders are processed and completed and followed through in line with SOX procedures
7. Any ad hoc administration tasks which are required from time to time
8. Monitor OM email inbox and action and respond accordingly
9. Work closely with several teams (Account receivable – Logistics)

Knowledge, Skills & Abilities:

• Practical understanding of the use of purchase orders, credit/debit memos, and invoices
• Building strong relationships with customers through the processing of their orders
• Maintaining excellent procedures and documenting in detail
• Customer focused and enthusiastic at all times
• Experience of working in a multi-national environment
• Ability to multi-task in fast paced environment, and work with minimal supervision
• Self-motivated with the ability to work at all levels within the organisation
• Ability to work under pressure
• Knowledge of Export: Procedures + Documentations, (understanding Incoterms, Letter of credit) would be a plus.

JOB QUALIFICATIONS:

Education and Formal Training:

• ERP system order entry experience with Oracle, Salesforce desirable
• Strong customer support administration background with experience of a recognized service management system

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

GB-GB-Hemel Hempstead

Work Locations

GBR-HEMP-Hemel Hempstead The Maylands Building, 200 Maylands Avenue 2nd Floor, West & South Wings Hemel Hempstead HP2 7TG

Travel

No

Type of Position: Employee

Job Posting

Apr 8, 2025, 2:55:25 AM

About 3D Systems

3D Systems provides the most advanced and comprehensive 3D digital design and fabrication solutions available today, including 3D printers, print materials and cloud-sourced custom parts. Its powerful ecosystem transforms entire industries by empowering professionals and consumers everywhere to bring their ideas to life using its vast material selection, including plastics, metals, ceramics and edibles. Our leading personalized medicine capabilities save lives and include end-to-end simulation, training and planning, and printing of surgical instruments and devices for personalized surgery and patient specific medical and dental devices. Its democratized 3D digital design, fabrication and inspection products provide seamless interoperability and incorporate the latest immersive computing technologies. Our products and services disrupt traditional methods, deliver improved results and empower its customers to manufacture the future now.