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Customer Service Administrator
Jacob Thomas Associates
East Midlands
On-site
GBP 25,000 - 27,000
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Job summary
An established industry player is seeking a dedicated Customer Service Administrator to join their family-run manufacturing facility in South Leicester. This role involves managing customer inquiries, processing sales orders, and maintaining data accuracy in the CRM system. The ideal candidate will have a strong background in customer service, exceptional organizational skills, and experience with SAGE and MS Office. With a focus on teamwork and client relationships, this position offers a permanent opportunity in a supportive environment with training and development prospects. If you thrive in a busy setting and enjoy helping customers, this could be the perfect role for you.
Benefits
Free car parking
Training and development opportunities
Canteen facilities
28 days annual leave
Pension scheme
Qualifications
- Experience in a similar administrative/customer service role is essential.
- Proficient in using SAGE and MS Office applications.
Responsibilities
- Handling inbound phone calls and processing sales orders.
- Maintaining customer/supplier ledgers and advising clients.
Skills
Customer Service Experience
Organizational Skills
Communication Skills
Data Entry
Education
GCSE in English
GCSE in Mathematics
Level 3 qualification in Business Administration
Tools
SAGE
Office 365
Excel
Word
Job description
Job Title: Customer Service Administrator
Salary: 25,000 - 27,000 per annum
Shift: 8.30am-5.00pm Monday to Friday
Location: Wigston, Leicester
Our client is looking to recruit an experienced Customer Service Administrator to join their family-run manufacturing facility based in South Leicester.
The Customer Service Administrator Role:
- Dealing with inbound phone calls
- Processing sales orders and confirming orders
- Dealing with customer requests for information on orders, deliveries, and all general enquiries
- Collecting and inputting data onto the company CRM system
- Working efficiently with operations, accounts, sales, and marketing departments
- Advising clients about company products & services
- Building relationships with clients
- Working closely with the accounts department to keep customer/supplier ledgers updated
Our Customer Service Administrator Candidate:
- Experience of using SAGE is essential
- Computer literate (Office 365, Excel / Word / MS Office)
- GCSE pass grades for English & Mathematics as a minimum
- Level 3 qualification in Business Administration or Customer Service advantageous
- Construction materials/construction industry experience advantageous
- Proven experience in a similar administrative/customer service role a must
- Exceptional organisational skills with the ability to manage multiple tasks simultaneously and prioritise according to business needs
The Customer Service Administrator Benefits:
- Permanent opportunity
- Free car parking
- Training and development opportunities
- Canteen facilities
- 28 days annual leave (inclusive of Bank Holidays)
- Pension scheme
If you are interested in this opportunity, please apply directly through this website or contact Jacob Thomas Associates.
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