Customer Service Administrator

Customer Service Administrator

Pertemps are currently recruiting for a Customer Service Administrator to join our client's operations team in their Basingstoke office. This is a permanent, full-time position. The successful candidate will be able to work in a busy, fast-paced environment and be able to prioritise their workload.

Customer Service Administrator Duties:

1. Scheduling all Engineers work streams and appointments for services and installations
2. Managing the updating of handover and progress reports for each site, maintaining internal systems to ensure transparency
3. Preparing quotes
4. Dealing with live issues and emergency call outs, re-arranging engineers call outs to ensure emergencies are dealt with in agreed timeframe
5. Managing stock within the department to ensure sufficient supplies and equipment for ongoing projects
6. Creating and distributing customer certification, including LD1 and NICEIC documentation
7. Ensuring all engineering test equipment is maintained and calibrated

Requirements:

1. Experience working in a fast paced environment
2. Excellent communication skills
3. Ability to work well under pressure
4. Strong proven administrative experience

This Customer Service Administrator position is a full time, permanent position working Monday to Friday, 8.30am - 5pm. Our client is offering a salary of £27,000 - £29,000 depending on experience.

If you are interested in this position, please apply below with an up to date CV or contact Jemma at the Basingstoke Pertemps branch.