Customer Service Admin / Customer Support Representative

Job Title: Customer Service Admin

Location: Billingshurst RH14 9SJ, on-site

Salary:£27,000.00 p/annum

Hours: Monday to Friday 8am to 5pm with 1 hour lunch

Job Type: Permanent, Full Time

Clarion Communication Systems is a rapidly growing Technology company based in West Sussex, owned by the Codeo Group, major European actor in the circular economy, specialising in sustainable technology hardware.

We offer a comprehensive range of remanufactured Technology equipment to both business and end users worldwide. Our high quality, cost-effective product range is receiving increasing take-up from both Private and Public Sectors.

Main duties:

• Providing administrative assistance to Account Managers
• Dealing with incoming telephone enquiries, transferring to the correct parties, taking accurate messages
• General administration duties such as processing sales orders and preparing invoices
• Arranging couriers, sending tracking numbers, dealing with courier mix-ups, sending invoices
• After sales ad hoc customer calls
• After sales service - responding to customer non-technical enquiries and complaints
• Maintaining supplies of stationery and equipment
• Ad hoc data entry
• Handling customer service on ecommerce platforms (messages, calls, invoices, returns)

Skills/Experience required:

• Excellent administration, organisation and time management skills
• Excellent communication and interpersonal skills within a team
• Strong IT skills and knowledge of Microsoft Office (Excel, Outlook)
• Proactive and confident in communicating with customers, suppliers, and internally
• Comfortable with prioritising and multi-tasking under pressure and to very short deadlines
• Small team attitude: Flexible, adaptable, and dependable, with a strong sense of professionalism and dedication
• Valid passport
• Education: A-Levels or equivalent

Benefits:

• On-site parking

Please click on the APPLY button to send your CV and Cover Letter for this role.