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An established industry player is seeking a proactive Customer Retention Manager to enhance customer experiences and retention. This part-time role offers a unique opportunity to work approximately 20 hours per week while contributing to a leading travel provider's growth. You'll be at the forefront of customer service, addressing complaints, gathering feedback, and collaborating with teams to improve services. With a competitive salary and benefits such as private healthcare and opportunities to travel, this is an exciting chance to make a significant impact in a dynamic environment. If you're passionate about customer service and travel, this role could be your perfect fit.
Part-Time Customer Retention Manager
Leading provider of group travel across Europe and Worldwide is seeking a Customer Retention Manager to pro-actively monitor service and strive for high levels of retention and repeat business. This is a part-time role, approx. 20 hours per week, providing an opportunity to work reduced hours. Based on the outskirts of Nottingham, this established Tour Operator offers a starting salary of circa £27k pa pro rata, onsite parking, private healthcare, opportunities to travel, and more! This role has been created due to recent investment and rapid expansion plans, so this is an exciting time to join!
JOB DESCRIPTION:
The objective of this role is to continue and extend the success of this market leader in group travel. They aim to make educational travel easier to enhance learning experiences.
EXPERIENCE REQUIRED:
We are seeking an experienced Customer Service Manager / Customer Retention Manager who has a proven background in handling complaint investigation and resolution, as well as being proactive in monitoring customer service and feedback analysis, suggesting and making changes to improve customer service levels and retention. Ideally, you will have done this within a Travel Company or Tour Operator; however, if you have worked within a similar environment in this role, such as hospitality, events, call-centre, banking, or estate agency, we would be keen to consider your application!
SALARY & BENEFITS:
INTERESTED?
Please follow the instructions to apply by attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted at 0121 4509776 or claire@traveltraderecruitment.co.uk. If this role is not right for you, but you are keen to further your career in the Travel Industry, we have a variety of different opportunities, so do submit your CV to us!