Enable job alerts via email!

Customer Resolutions Specialist

Brite Recruitment Ltd

Bristol

On-site

GBP 27,000

Full time

29 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player is seeking a Customer Resolutions Specialist to join their vibrant team in Bristol. This role involves engaging with customers facing financial difficulties, providing empathetic support, and helping them navigate their mortgage arrears. You will be part of a dynamic environment where your communication skills and problem-solving abilities will shine. With a focus on professional development and employee well-being, this opportunity offers a fulfilling career path in a supportive legal firm. If you are ready to make a difference and help customers in need, this is the role for you!

25 days annual leave plus bank holidays

Employee discounts

Health care packages

Holiday purchase schemes

Season ticket loans

Cycle to work schemes

Training opportunities

Experience in a customer service role dealing with vulnerable customers.
Strong communication and relationship building skills.

Handle inbound and outbound calls with customers in arrears.
Build relationships and support customers through the arrears process.
Investigate situations and set up payment plans.

Telephone-based customer service

Communication skills

Relationship building

Problem solving

IT skills

CUSTOMER RESOLUTIONS SPECIALIST

BRISTOL

£27,000 + Benefits

MONDAY – FRIDAY ONLY!

A thriving and award-winning legal firm are currently recruiting within their central Bristol office for a Customer Resolutions Specialist to join their fast-paced, professional, and exciting team on a full-time, permanent basis.

ABOUT THE ROLE

The Customer Resolutions Specialist will be speaking to people who are in financial difficulty and have been unable to pay their mortgage, always showcasing empathy and professionalism with the customer.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes, training opportunities and much more!

RESPONSIBILITIES

As a Customer Resolutions Specialist your key duties will include:

Speaking with customers over the phone, both inbound and outbound, who are in arrears with their mortgage payments
Building relationships with customers through strong listening skills and being there to support them during the arrears process
Investigating the situation, looking at options to support the customer and setting up payment plans
Liaising with other departments and clients
Updating internal systems with accurate information
Working to set policies and procedures and all deadlines

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Resolutions Specialist, you must have:

Previous experience within a telephone-based customer service role, dealing with vulnerable customers or difficult situations i.e., complaints, credit control, debts etc.
Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner
Problem solver
Ability to work to set targets and guidelines
Strong IT skills with the ability to multi-task

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Customer Resolutions Specialist, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.