Customer Renewals Adviser

About The Role

Team: Retention - Life

Working Pattern: Monday- Friday 09:00-17:30, 1 late a week till 7pm, Hybrid - 2 days per week in our Stockport office

Bonus: up to an extra £18,000 per annum OTE. Basic salary increase to £27,000 after 6 months.

Holiday allowance: 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.

What will you do as a Renewals Sales Executive? This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients.

Do you know how to deliver an exceptional customer experience?

• You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.
• You will take inbound calls from our existing customers, answering queries about their product.
• Assist with any questions the customer is facing with the aim of retaining their business.
• Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer.
• Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc.

What do you need to thrive in Retentions? Vitality provides all staff with extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Retention Adviser you will likely have:

• Passion for great customer service.
• Excellent communication skills.
• A good level of computer literacy.
• Previous experience in customer service or sales would be beneficial, but not essential.

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance.
• A pension of up to 12%– We will match your contributions up to 6% of your salary.
• Our award-winning Vitality health insurance – With its own set of rewards and benefits.
• Life Assurance – Four times annual salary.

PLUS Our award-winning Vitality Health Insurance with all the benefits and activity-based rewards. These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.