Customer Remediation Apprentice

M&G; Stirling; On-site; GBP 23,000; Full time

Job description

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Who are we looking for?

We are looking for a confident individual with a positive outlook and a can-do attitude who is aspiring to build their experience and progress at M&G. A successful candidate is someone who is self-motivated, capable of building and maintaining relationships, naturally curious, and can work effectively as part of a team. A powerful desire to learn is essential.

The Role

The Customer Remediation Team (CRT) provides oversight of all Notifiable Risk Events that fall within the remit of Prudential Assurance Company Ltd (PAC). This involves working with suppliers and M&G Business Areas (BAs) to understand the volume, materiality, and the impact (across customer, regulatory, and financial) of Notifiable Risk Events.

The main objectives of CRT are to ensure Events are resolved quickly and effectively whilst safeguarding the best interests of M&G customers and providing assurance to Senior Management that Events are being dealt with appropriately.

This role presents a great opportunity to build extensive knowledge on our wide range of product offerings, working alongside talented individuals, and is a great place to support your career development.

What will you be doing?

• Attending Notifiable Risk Event project calls and supporting the team.
• Developing knowledge of M&G Notifiable Risk Events Standards and ensuring consistency in their application within the company.
• Working with internal stakeholders to discuss the progress of Notifiable Risk Events and helping to resolve any challenges.
• Supporting the business strategy of the team.
• Receiving training on our product offerings and their importance to customers.
• Engaging with various stakeholders across M&G and our suppliers.
• Learning about regulatory expectations and gaining insight into the role of the regulator.
• Exposure to tasks such as report writing, interpreting data, and process improvement.

What will I need to be successful in this role?

• Confident communication skills, both written and verbal.
• Ability to build and maintain relationships with internal and external stakeholders.
• Ability to manage processes and coordinate with different people.
• Strong customer service awareness.
• Empathy and good listening skills.
• Efficient, proactive, structured approach to work, and well organized.
• High level of accuracy and good attention to detail.
• Ability to manage day-to-day work alongside apprenticeship qualification.
• Moderate understanding of MS Office (Word, Excel, PowerPoint, Outlook).
• A proactive team player who can work independently and escalate issues promptly.
• Logical and analytical approach coupled with intelligence, passion, and a drive to learn.

Our application process

• Submit your Application Form and CV.
• Complete your Online Assessment.
• Complete an Online Video Interview.
• Attend one of our Assessment Centres.

We are only accepting one application per candidate, so please review all job descriptions and outline your top three choices in your application.

Minimum Requirements

• Available to start the apprenticeship programme in September 2025.
• You must not be enrolled in another further education programme at the beginning of the programme.
• Be a UK citizen or have proof of your right to work in the UK.
• Living in Scotland.
• Pass in Five National 5s including English and Maths.
• Minimum of Grade C in Two Highers or equivalent.

Training Provided

As a Customer Remediation Apprentice with M&G, you will undertake the Business Administration SCQF Level 6 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face-to-face inductions and masterclasses.

Future Prospects

This is a fixed-term contract for 18 - 23 months upon which the business may decide to retain you, subject to your performance, headcount, and available funding. If recruited into a permanent role, you will follow the career progression applicable to the specific role/department.

Salary

£22,900 per annum plus benefits.

As you may expect, our Apprenticeship roles are extremely popular, and we may need to close vacancies early if we receive a high level of applications.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and employee-led networks that provide networking opportunities, advice, and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability, or long-term condition, we are looking to attract, promote, and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [e-mail].