Customer Relationship Manager - North Division

Customer Relationship Manager - North Division

Barchester are recruiting a Customer Relationship Manager to join the team supporting their North division. They are looking for a friendly sales professional with a healthcare background who will support a group of homes across the North of England and Scotland to increase occupancy. This role will include regular travel and overnight stays as and when required.

Main duties of the job

The Customer Relationship Manager will be responsible for all sales activity for the homes, talking to potential new residents over the phone, providing informative and welcoming tours of the homes, engaging with residents and relatives to understand their experience and requirements, responding to sales enquiries, actively generating leads and identifying local marketing opportunities, and maintaining a contacts database.

About us

Barchester Healthcare is an industry-leading care provider, with one of the best quality ratings of any large care home provider in the UK. As the only healthcare provider in the UK to be accredited as one of the best companies to work for in 2019, 2020, and 2021, Barchester are dedicated to ensuring that their team are respected and their contribution valued.

Job responsibilities

Barchester are recruiting a Customer Relationship Manager to join the team supporting our North division. We are looking for a friendly sales professional with a healthcare background who will support a group of homes across the North of England and Scotland to increase occupancy. This role will include regular travel and overnight stays as and when required.

This is your opportunity to work alongside an exceptional management team to ensure the success of our first-class care homes. Barchester are an industry-leading care provider, with one of the best quality ratings of any large care home provider in the UK.

BENEFITS AND REWARDS: Starting salary up to £42,500 Generous car allowance of £6,500 per annum Competitive commission structure Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services

NEED TO HAVE: Track record in sales and marketing, preferably in a care home setting. Excellent communication skills. Ability to present to individuals and groups. Experience building relationships within a local community. Full UK driving licence.

NEED TO DO: Represent Barchester in a friendly and professional manner. Responsible for all sales activity for the homes. Talking to potential new residents over the phone, and providing informative and welcoming tours of the homes. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database.

As the only healthcare provider in the UK to be accredited as one of the best companies to work for in 2019, 2020, and 2021, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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Person Specification

Qualifications

• The candidate should have a track record in sales and marketing, preferably in a care home setting, excellent communication skills, the ability to present to individuals and groups, experience building relationships within a local community, and a full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.