Customer Relationship Manager

Customer Relationship Manager - Central Division

Hours: 40 hours per week - permanent

Salary: From £40,000 per annum + commission + company car or car allowance

Location: Oxford, Oxfordshire, OX1 5DE

About The Role

As a Customer Relationship Manager with our award-winning client, you'll help to build the reputation of their homes to ensure they're a success. It will be your responsibility to support teams across 3-4 homes in their Central Division to grow their occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

Day-to-day, you could be strengthening the homes' web presence, improving the enquiry management process, or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups, and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.

You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to the wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help to connect with residents who need quality care and support, making a real difference to their lives.

About You

You'll have an impressive track record in sales and marketing, managing enquiries, and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets, ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and a full driving licence.

REWARDS PACKAGE

As well as a competitive salary, we can offer you impressive benefits, including a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.

If you'd like to use your sales and people skills in an organisation that provides the quality care you'd expect for your loved ones, then Click Apply!

Job Reference: CTNLK55