Customer Relationship Management Specialist

YOURS LINK LIMITED; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Description

客户关系运营

岗位职责:

1. 主要负麦房产投资客户的维护工作;
2. 主要负责客户购房后的运营工作，包括但不限于跟进客户房产的出租后管理情况等;
3. 维护良好的客户关系，负责客户房产项目的管理工作;
4. 协助客户处理投资项目的支出收入情况，并向客户提供定期报告;
5. 协助部门的文案工作，优化客户关系管理，向客户更好地展现我们的服务以及专业;
6. 配合部门负责人完成其他工作。

任职要求:

1. 一年以上工作经验，有客户管理工作经验或投资、房地产行业经验优先;
2. 具有良好的职业道德，诚实守信，主动细心，有较强的责任心，执行力强，抗压能力好，具有较强的沟通能力;
3. 客户服务意识强，能够处理多线任务的能力;
4. 语言：英语；粤语；普通话。

Customer Relationship Management Specialist

Job description:

1. Maintain relationships with property investment clients, ensuring their needs and expectations are met.
2. Oversee post-purchase operations for clients, including but not limited to follow-ups on property rental management and related activities.
3. Manage property projects for clients and maintain positive client relationships.
4. Assist clients in managing the financial aspects of their property, including tracking income and expenses, and providing regular reports.
5. Optimize client relationship management strategies, and showcase our services and expertise effectively.
6. Collaborate with the department head on other assigned tasks as needed.

Job Requirements:

1. Experience: At least 1 year of relevant work experience; background in client management, investment, or the real estate industry is preferred.
2. Professional Attributes: Strong sense of ethics, honesty, attention to detail, responsibility, and excellent execution skills. Able to work under pressure and possesses strong communication abilities.
3. Client Focus: Demonstrated ability to handle multiple tasks simultaneously with a strong customer service mindset.
4. Languages: English, Cantonese, and Mandarin are required.