Customer Relationship Executive - Retail and National Support (12 month fixed-term contract)

Kärcher; Banbury; On-site; GBP 20,000 - 30,000; Full time

Job description

This Is How You WOW

• Handle inventory, pricing, delivery and any other general enquiries in response to customer requests which will come in via the phone, email or online chat.
• Handle technical enquiries based on parts identification via DISIS (electronic parts diagrams).
• Build external relationships with existing and new customers.
• Take responsibility for and be the first escalation point for both the customer and the sales team of a dealer/key account area.
• Log and review daily any concerns which a customer has experienced and ensure these are followed up and closed down once fully resolved.
• Daily review of open returns to ensure these are resolved and credit notes raised in a timely manner.
• Daily review of open orders to ensure the customer is updated with any delays.
• Liaise with the sales team to ensure support is in-line with customer sales strategy and promotional campaigns.

It would be WOW if you would bring this in:

• GCSE 9-4 (A-C) or equivalent, in Maths and English.
• Proven experience in customer service and administration.
• Strong communication skills.
• Attention to detail.
• Ability to work in a fast paced and demanding environment.
• A proactive, solutions focused team player with excellent interpersonal skills.

Our Kärcher WOW Package:

• Pension Scheme.
• Discretionary Bonus Scheme.
• 25 days annual holiday + bank holidays (increases with service).
• Simplyhealth Cash Plan (including retail discount scheme).
• Critical Illness Cover and Life Insurance.
• Staff discount on Kärcher products.

So: Wanna WOW with us?

This vacancy is being managed exclusively by Cameo Consultancy. To be considered for this position, please apply here or send your application to [e-mail].

Please note, any applications submitted via this job advert are not monitored and will not be considered for this role.

Together towards a clean world

Kärcher UK is an Equal Opportunities Employer who seeks to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under-represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.