Customer Relationship Executive – Car Rental Insurance Services

Job Title – Customer Relationship Executive – Insurance Services

Job Location – Leicester

Salary – £27k basic plus bonus

Our client has a new vacancy for a Customer Relationship Executive in the car rental insurance sector.

The Customer Relationship Executive will build strong relationships with customers, ensuring strong, account management support is provided at all times.

In the role you will build and maintain strong working relationship with the Account Managers. Identifying any issues which may arise and proactively looking to resolve these via investigation and root cause, incorporating problem solving measures to ensure further issues do not arise.

Responsibilities:

• Communicate regularly with Line Manager ensuring Line Manager is always kept informed of activity within account(s)
• Completion of Weekly, Monthly and any other reports required as part of role
• Ensure deadlines and SLA’s are adhered to both internally and externally
• Regular visits to rental centres of customers
• Gain full understanding of operational set up and account demands – including access to what has been agreed
• Have a good working knowledge of all accounts under remit, ensuring full working knowledge of SLAs and contract requirements
• Monthly meetings or conference calls with Account Directors
• Ensure Account Directors are up to speed on all issues and account matters
• Point of contact for the accounts on a day-to-day basis
• Attend monthly and quarterly review meetings with Account Directors where required
• Liaison for Operational team at EC when required
• Assist with launch and implementation of new products and services
• Create, review and monitor operational processes and procedures i.e. Insurance, Billing and reservations although not limited too
• Review and Monitor business mix for MPS, liaising with Fleet department accordingly
• Monitoring SLA’s and Performance for all business areas

Key skills and attributes required:

• Excellent administrative skills, communication and attention to detail
• High quality standards
• First class IT – knowledge of all Microsoft and Google packages
• Able to work using own initiative as well as ability to work within a team
• Highly results driven
• Customer centric approach
• Confidence to work across all levels of the business
• Practically minded: able to roll sleeves up and get stuck in
• Available to work overtime when requested
• Work well under pressure and achieve deadlines: excellent time management
• Take ownership – for all tasks and duties designated to you