Customer Relations Officer

SUEZ; Guildford; On-site; GBP 30,000; Full time

Job description

Contract type: Permanent

Working Pattern: Full time

Location: Morden

Hours per week: 40

Dates that interviews will take place: W/C 05th May 2025

Salary: £29,386

Summary of vacancy

Do you have excellent customer service skills, coupled with a good level of administration experience?

Would you like to bring this to a couple with a vision for a society where there is no more waste?

At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.

About The Role

• £29,386 per year + 3% Bonus + Benefits
• Can be based at either Morden or Fareham

What will I be doing?

• As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base.
• This will involve onboarding new customers as well as being the first point of contact on the phone and via email, handling general requests, resolving queries and, when required, carrying out account reviews.
• Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged, and maintaining proactive relationships.

What are the requirements?

• Previous administration experience, with the ability to create and maintain positive customer relationships whilst managing expectations.
• Professional, confident and efficient, with excellent communication skills and a passion for putting our customers first.
• Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts.
• A true team player, with the ability to be flexible, support and collaborate with the team where necessary.

Who We Are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.

Closing Date: 02/05/2025

Once we have sufficient applicants we withhold the right to close job vacancies early.