Customer Relations Manager X 3 | Elderly Living

Austin Fraser; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job description

Customer Relations Manager x 3 | Elderly Living
Permanent | Birmingham North and South
Competitive base salary plus commission
Monday to Friday

Job Summary

Our client has a Group of Private Care Homes across the Midlands, and they require 3 Customer Relations Managers for their properties across Birmingham. These are premium brands, and you will be part of a team that values empathy, dedication, and professionalism. The business provides a warm and welcoming home for their residents.

Responsibilities

1. As a Customer Relations Manager, you'll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.
2. Ensuring occupancy, average weekly fee, and funding mix targets are met at the care home through the creation and implementation of effective localised tactical marketing plans.
3. You will handle all enquiries to the home, converting them to sales and completing the customer transaction, including the effective negotiation of fees and signing of contracts.
4. The role will require you to attend the care home, present at meetings, deliver training workshops, and identify, build up, train, and motivate the team within the care home to achieve targets.
5. Your sales and marketing expertise will be essential in driving occupancy in their homes, planning, and executing external events.

Requirements

1. Proven experience in business development, sales, or a similar role within the healthcare industry. (Please do not submit your CV if you don't meet this criteria)
2. Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
3. A passion for working with the elderly and enhancing their quality of life.

For further information and to apply, please contact Julie Gregson.

CCS | Compass Corporate Services is a division of Compass Holding Group and is acting as a Recruitment Consultancy for this permanent vacancy.