Customer Relations Manager - London

Join a unique company that combines the excitement of working in a high-growth tech startup with the fulfilment of creating life-changing social impact.

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast.

About the role

We’re looking for a Customer Relations Manager to join our growing team in London.

In this pivotal role, you’ll ensure the successful delivery of key London accounts, working closely with Local Authorities to drive strong referral pipelines and showcase Beam’s impact as an effective service. This role offers a unique opportunity for a Customer Relations Manager professional to contribute directly to significant social impact by being at the forefront of building and maintaining exceptional relationships with Housing Managers and council teams - ensuring we meet and exceed our delivery targets.

This is a fantastic opportunity to take ownership of high-profile partnerships, track performance, and lead strategies that enhance our customer experience and service reach.

You’ll be

1. Building and nurturing key partnerships – acting as the go-to contact for Housing Managers and Local Authority teams, ensuring seamless collaboration.

2. Leading performance monitoring – overseeing tracking, evaluation, and forecasting of referral and pathway performance.

3. Driving strategic initiatives – proactively working with Operations Leads and Senior Operations & Sales teams to ensure strong referral pipelines and smooth account performance.

4. Shaping Beam’s approach – providing key insights into Local Authority engagement, refining strategies to maximise referral generation.

5. Owning high-impact projects – identifying and tackling challenges that ensure our accounts stay on track and deliver measurable impact.

Who we’re looking for

1. A proven track record in operations, delivery management, or stakeholder engagement, with the ability to balance strategic oversight and hands-on execution.

2. Strong analytical skills, with the ability to interpret data, uncover insights, and drive meaningful improvements.

3. Excellent relationship-building and communication abilities, working with Local Authorities, internal teams, and external stakeholders.

4. Experience managing multiple projects or pathways simultaneously, navigating competing priorities effectively.

5. A data-driven mindset, using automation tools and reporting systems to streamline processes and enhance efficiency.

6. Experience working with Local Authorities or public sector organisations is preferred.

7. A passion for social impact: you're looking to apply your CRM expertise in a role that prioritises making a positive difference in the community, rather than solely focusing on revenue generation.

Our benefits

1. Salary banding £45-50k - highly competitive for tech for good and social impact.

2. Generous EMI-qualifying share options.

3. Access to therapy, coaching, classes & content - powered by Oliva.

4. 1:1 workplace coaching with More Happi.

5. Your own financial well-being coach, through Bippit.

6. Generous Holiday - 25 days 3 additional days over the Christmas period + bank holidays.

7. Work remotely up to 6 weeks a year.

8. Eligible for 6 weeks sabbatical after 3 years in service.

9. Nursey scheme through Gogeta.

10. Healthcare cover through Benenden Health.

11. Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks.

12. £200 WellBeam budget for activities enhancing wellbeing and professional development.

13. Regular team talks from leading UK tech entrepreneurs.

14. Annual membership to Shoreditch Exchange gym.

15. Pension scheme where we contribute 3% of your salary and you contribute 5%.

16. Free subscription to Calm meditation app.

17. Discounted bike and accessories with Cyclescheme, and tech products with Techscheme.

Application process

We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you:

1. 30-minute video call with a member of the Talent team.

2. Timed scenario-based tasks, giving you a better sense of the role.

3. Interview with a member of the team.

4. Interview with our Director of Operations.

Please note:

1. We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can.

2. We have a 6-month wait period before you can re-apply for this role.