Customer Relations Manager (Customer Focus Lead)

Heart Centred Salesperson

(Customer Focus Lead / Client Relations Manager)

£40,000 plus commission on private occupancy

40 hours per week

Cedar Lodge, Eastfield Lane, Whitchurch on Thames, Reading, RG8 7EJ

Cedar Lodge is so much more than a home – it is an integral part of the local community. Located in Whitchurch on Thames, a popular and attractive suburb of Reading. Cedar Lodge is a brand-new care home which offers a welcoming and safe environment for 45 residents and where you’re among people you love and trust.

Our Bracebridge Care ethos is ‘Ohana’, It’s a word used in Hawaii which means extended family and one that encapsulates what we strive to create in all our homes – a feeling of security, love, and exemplary care.

Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community?

Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career – enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!

We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in Cedar Lodge.

You’ll be a person who loves to meet people and can focus on driving occupancy through:

• Meeting discharge teams at NHS and private hospitals
• Ensuring all businesses in the area know who we are and what we do
• Fostering fantastic relationships with social work and mental health teams
• Creating community events in order to break pre-conceptions on care
• Supporting the Home Manager and Customer Experience Leads to create purposeful activity
• Supporting the Home and Customer Experience Leads to ensure a day to day presence on social media including Facebook and Google
• Driving scores high on Google reviews and Specialist Market tools
• Ensuring fab events happen in the home, so that the people who live there enjoy their days
• Thinking outside the box – e.g charity days, supporting community drives or walking 26 miles!
• Being the face people trust to help get solutions to their needs

If this is you, or you know someone who could fit this description – please do apply for this role!

Please visit www.bracebridgecare.org/careers/ You’ll be working in a beautiful home and in the local community. You’ll have a salary of £40k + commission on private occupancy