Customer Relations Executive

Are you experienced in handling escalated customer complaints and always aim to ensure good customer outcomes, across a business?

If you are a proactive and team-orientated individual, with experience in the Motor Finance / Financial Services industry, we want to hear from you!

As a Customer Relations Executive, you’ll play a key role in supporting customers through challenging situations, working to provide fair, timely and effective resolutions, in alliance with FCA guidelines.

Your Responsibilities:

1. Deliver high-quality complaint resolution while ensuring fair outcomes for customers
2. Keep customers informed and engaged throughout the process
3. Work closely with internal teams to resolve issues efficiently
4. Stay compliant with regulatory standards and internal procedures
5. Keep detailed records and contribute to continuous service improvement
6. Understand and research all aspects of customer communication, identifying important points to highlight using a fair and reasonable attitude

The Individual:

1. Be an effective team player
2. Strong organisational skills and workload management
3. Working to strict SLAs within a high-volume environment
4. Assisting with other Customer Relations tasks when required

What’s in it for you?

1. A competitive salary, annual bonus, private healthcare, up to 15% pension contributions, and a strong emphasis on employee well-being
2. Be part of a supportive team that puts people first
3. Use your skills to make a positive impact every day
4. A permanent role with a company that truly values customer care