Customer Relations Executive

deverellsmith; England; On-site; GBP 60,000 - 80,000; Full time

Job description

Are you passionate about delivering an outstanding customer experience? We are seeking a dedicated Customer Relations Executive to join a leading property developer, ensuring a seamless journey for buyers from reservation through to completion.

Key Responsibilities:

• Guide customers through their purchasing journey, ensuring a smooth and professional experience.

• Act as the main point of contact for buyers, providing updates and support.

• Manage CRM systems, keeping track of customer interactions and key milestones.

• Organise and attend buyer-focused events to enhance the customer experience.

• Support the coordination of show homes and marketing suites to maintain high standards.

• Liaise with internal teams, including sales, development, and customer service, to deliver an exceptional service.

About You:

• Strong communication and relationship-building skills.

• Customer-focused with a proactive and professional approach.

• Excellent organisation and time management.

• Experience within property, new homes, or a customer-facing role is beneficial but not essential.

• Experience with sales progression and customer relations is preferable.

This is an exciting opportunity to join a market-leading business that values exceptional service. If you thrive in a fast-paced, customer-centric role, we'd love to hear from you.