Customer Relations Assistant

IKEA; Reading; On-site; GBP 60,000 - 80,000

Job description

IKEA Reading are looking to welcome a Customer Service Assistant.

A customer service assistant at IKEA is responsible for creating a positive shopping experience for customers.

WHAT WE OFFER

1. The Start Date of employment will be: 22nd of March 2025
2. Competitive hourly rate of £13.25 per hour.
3. 30 Hours working 5 x 6 hour shifts per week. For this role we require availability on a Monday and Friday dayshifts. Shifts will be between the hours of 10am to 21:30pm. You will receive every 4th weekend off.
4. We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

1. 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
2. Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
3. Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.
4. Free healthy meal option, salad bar, fruit, and hot/cold drinks.

..as well so much more! Full Benefit List here.

WHAT YOU'LL NEED TO HAVE

1. You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
2. You have a strong customer first mindset, where you make the customer feel valued and supported in everything you do.
3. Experience in a fast paced customer service environment.
4. Computer literate and able to work with technology.
5. The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

1. You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
2. You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
3. Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
4. Ensuring our customers have a great checkout experience.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

1. Please attach an updated CV with your application so we can get to know you better.
2. Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!