Customer Quality Engineer

ZipRecruiter; Liverpool; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Job Description

Order Ref: 39952

Position Title: Customer Quality Engineer

Duration: Contract

Location: Halewood (with occasional travel to the West Midlands)

Division: Vehicle Engineering

Position Description:

• UID - EV-610; EV-609; EV-608 Vehicle NVH is a key technical department within the product creation process, leading the engineering from concept to customer.
• You will give the vehicles their unique characteristics, ensuring the many aspects of refinement required to achieve the customer expectations for all the Clients' programmes.
• It is all part of creating vehicles that delight customers and set us apart from the competition.
• The NVH Attributes Refinement Group encompasses 3 distinct teams; Prevention, Delivery and In-service Performance.
• Its responsible for strategy, methods, targets, testing, detection and resolution, specifically for the attributes of Squeak & Rattle and Water and Air Ingress across the full vehicle, systems and components.
• Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch until end of product life cycle.
• Your primary role will involve addressing and resolving attribute concerns related to S&R, body sealing and water leaks.
• You will lead the issue investigation process and establish root causes through close collaboration with Manufacturing, Engineering, and suppliers.
• A hands-on approach is essential during investigations, following 8D methodology, including the ability to interrogate drawings, models, and take measurements from production.

Skills Required:

• Automotive/Engineering degree or equivalent automotive experience
• Ability to plan work/events and organise detailed activity to deliver the outcomes
• Demonstrable problem solving experience e.g. Root Cause Analysis, 8 Disciplines of problem solving

Experience Required:

• Automotive/Engineering degree or equivalent automotive experience
• Demonstrate potential to strategize work streams based on the Business Plan
• Ability to plan work/events and organise detailed activity to deliver the outcomes
• Ability to lead large projects/resolve complex issues through leading cross functional teams
• Demonstrate ability to work independently with minimum supervision
• Demonstrable problem solving experience e.g. Root Cause Analysis, 8 Disciplines of problem solving
• Good experience of quality tools (8D, Fish bone, FTA, PDCA, 5Y etc)
• Ability to analyse large data that translates into next actions/use of MS Office applications
• Ability to plan work in 2 weeks sprints, organise work based on priority and deliver against plan
• Being resourceful with hands-on complex problem solving capability
• Highly motivated, fast learner and ability to easily handle multiple tasks
• Ability to learn new skills quickly (Have a Growth Mind-set)
• Demonstrate good negotiation skills to promote issues to next phase of investigation
• A proactive and personable nature to engage with cross functional areas.
• Knowledge and understanding of automotive manufacturing processes.
• Ability to deliver presentations to work groups and senior management
• A full UK driving licence

Experience:

• Automotive Engineering Degree/Mechanical Engineering
• Previous experience of New Model Launch or Vehicle Manufacturing operations
• Technical knowledge of vehicle engineering related to Squeaks & Rattle or Water Ingress
• Active experience of working to Agile methodologies (JIRA)
• Experience of working with the following company toolsets; Tableau, AIMs, IQM, Flags, IDS, TGW
• A working knowledge of Trim & Final, BIW, sealing systems
• A working experience of CAD or Digi-buck.
• Knowledge of material compatibility and joining technologies.
• Working knowledge of Health and Safety/risk assessments

Education:

• Essential: Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.
• Continually working hard to deliver a modern luxury experience to earn and keep customers trust and loyalty.
• Embracing, being empathetic, welcoming challenges together empowering each other to deliver.
• Building trust by speaking openly and honestly, listening attentively, and treating others respectfully.
• Taking initiative and using failure as an opportunity to learn.
• The Client develops by giving & seeking honest feedback.
• Making a difference through our results.
• Innovate and never lose sight of what we want to achieve.
• An individual who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
• An individual with the capability to combine a short term, pragmatic focus with medium term planning
• Resilient and enthusiastic who responds constructively to new ideas and inputs
• An individual with the ability to prioritise their workload
• A good communicator with the ability to communicate complex ideas
• An effective team player, actively develops and supports team members
• Desirable: Resilient and enthusiastic, an individual able to deliver results under pressure
• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style

Additional Information:

• Locations: Halewood (Primary) / West Midlands (Occasional)
• Hybrid: Possible 1 day per week