Customer Planning Manager

Waitrose & Partners; Bracknell; On-site; GBP 53,000 - 85,000; Full time

Job description

Salary: £53,000 - £85,000.

Contract type: This position is a Permanent contract.

Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1-2 days a week in the office to connect and additionally on a more ad-hoc basis to attend key meetings.

Location: This role is based at our Bracknell Head Office.

Interviews: ideally in person, likely to be week commencing 7th April.

Key responsibilities

1. Supports the Customer Planning Lead on the prioritisation, timely development and holistic management of the Waitrose Customer plan for all parts of the business, ensuring the cross-functional plan translates into more detailed, functional delivery plans.
2. Monitors and updates the plan, ensuring inflight changes are appropriately prioritised, agreed and communicated.
3. To deliver clear critical paths for annual and seasonal planning that meet the timelines of stakeholders across the business.
4. Ensure the planning, prioritisation process allocates appropriate marketing, customer resources to key activities, and that demand for marketing, channels, content & design support is managed.
5. To work collaboratively with the wider customer team and across the business in developing the plan - ensuring that support for customer & business objectives is effectively prioritised and developed on time.
6. To lead the communication of the Customer Communication plan to the wider business.
7. Marketing Governance & Coordination: To provide central coordination in marketing to enable channels to efficiently deliver the Annual Operating Plan.
8. Act in accordance with the Partnership's purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business.
9. Share your knowledge, experiences, ideas and opinion to improve the partnership, speaking honestly and frequently.
10. Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your profession.
11. Take responsibility for actively engaging with change.

Essential skills/experience you'll need

1. Extensive experience of working with and improving planning & process
2. Good working knowledge of marketing channels
3. Leading cross-functional projects
4. Managing budgets and resource
5. Effective stakeholder engagement and management to senior leadership levels
6. Excellent communication skills; both verbal and presentation

Desirable skills/experience you may have

1. Omnichannel retailing
2. Food retail experience
3. Executing change / innovation
4. Professional marketing qualification
5. Project management