Customer Ops and Compliance Executive

BRIGHTERBOX; London; On-site; GBP 30,000 - 50,000; Full time

Job description

This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.

The Role

You’ll play a key role in ensuring smooth daily operations, providing top-notch customer support, and - when ready to make the step to the next level - you'll be working closely and learning more about Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you!

What you’ll be doing

• Providing exceptional customer support across phone, email, live chat, and social media
• Helping onboard business customers, including KYC, PEP, and Sanction checks
• Monitoring high-risk transactions and supporting due diligence processesInvestigating fraud cases, disputes, and chargebacks
• Reviewing and responding to customer feedback, complaints, and escalations
• Working with the team to improve processes and enhance the customer experience

What they’re looking for

• Excellent communication skills (written & verbal)
• Proactive, problem-solving mindset
• Strong attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)

Perks & Benefits

• 25 days holiday + bank holidays
• Private health insurance
• Pension scheme
• Juno employee benefits
• A fast-growing fintech where you can make an impact