Customer Operations Representative, Telford

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Customer Operations Representative, Telford

Client: Diligenta

Location: Telford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d032989ce844

Job Views: 7

Posted: 22.02.2025

Expiry Date: 08.04.2025

Job Description:

Salary of £23,088 per year

Working Hours: Monday to Friday, between 08:30am - 5pm, 37 hours per week

Join our team as a Customer Operations Representative in Telford and contribute to our commitment to delivering outstanding service to every customer. A successful Customer Operations Representative values compassion and empathy as they provide support to customers, advising members on policy details, resolving queries, and collaborating with financial advisors through multiple communication channels, including email and outbound telephone work. With numerous opportunities available due to our expanding operations, you'll benefit from a location with limited free parking and multiple transport links within walking distance of the office. We offer flexible working hours without evening or weekend shifts, allowing for a healthy work-life balance.

• 23 days holiday (plus bank holidays)
• Excellent employee wellbeing and assistance support programmes
• A contributory company pension scheme
• Kitchenette areas and a spacious cafeteria offering both hot and cold choices
• Employee discount site saving you money on various purchases
• Personal and career development opportunities within the company and our global parent company, TCS (Tata Consultancy Services)

What we're looking for:

• Passion for assisting individuals and delivering exceptional service
• Previous experience in customer-focused sectors such as call centre operations, retail, hospitality, or travel is highly regarded
• Strong communication skills with a consistently positive attitude
• Ability to efficiently and accurately input data into systems
• Basic proficiency in Microsoft Office applications such as Word and Excel, along with fundamental computer competency

About us:

Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market, servicing 7 clients and their 18 million customers. Our vision is to be the 'Customer Experience Partner' for our clients, differentiating ourselves in the market by being a technology-led business with the support of our parent TCS. We impact people's lives every day, whether helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.

Join Diligenta and make an impact; start your application today.