Customer Operations Manager

Freixenet Copestick; Shaw; On-site; GBP 40,000 - 70,000; Full time

Job description

Are you a natural leader, ready to motivate and develop a team managing international and domestic supply chain operations? Do you have experience in supply chain/export & logistics in the FMCG industry? This Customer Operations Manager role could be for you!

Freixenet Copestick are a major player in the UK’s drinks market and we’re proud to be the UK’s leading supplier of Sparkling Wines! With an extensive portfolio across Still Wine, Sparkling Wine, Beer, and Spirits, this is an exciting opportunity to be an integral part of the next phase of growth.

As the Customer Operations Manager, you’ll lead and develop our Supply Chain Operations Team, ensuring the smooth flow of goods from production to customers. You’ll be at the heart of our supply chain processes, from managing international and domestic orders to overseeing logistics, customs compliance, and supplier relationships. You will play a key role in optimising supply chain efficiency, improving service levels, and ensuring that all shipments are delivered on time and in full.

Based in our Newbury office, this full-time position offers a strong base with generous bonus scheme and benefits package, including 25 days holiday (plus bank holidays and your birthday off), opportunities for career progression, and much more!

Key Responsibilities of the Customer Operations Manager:

• Lead and motivate the supply chain team to optimise operations and ensure on-time, in-full delivery of orders.
• Develop and implement KPIs to measure and enhance supply chain effectiveness.
• Manage and oversee international and domestic logistics, ensuring compliance with trade regulations.
• Build and maintain strong relationships with freight forwarders, customs agents, and key stakeholders.
• Train team members on best practices and effective supply chain processes.
• Proactively identify and resolve challenges related to shipments, customs clearance, and delivery schedules.
• Continuously improve supply chain processes to enhance efficiency, reduce costs, and improve service levels.

Skills & Experience:

• Experience in a supply chain, import/export, or logistics role, preferably within FMCG.
• Comprehensive understanding of international trade laws and regulations.
• Proficiency with supply chain management systems, with SAP experience as a bonus.
• Proven people management skills with a talent for inspiring and leading a team.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities, with a focus on operational improvement.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

Niche Recruitment is proud to be managing the recruitment of this role exclusively on behalf of Freixenet Copestick. If this sounds like your next step, please apply now or contact Niche Recruitment to discuss further.