Customer Operations Agent - Tourist

DP World; Kingston upon Hull; On-site; GBP 20,000 - 30,000; Part time

Job description

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

Here at P&O Ferries we are seeking a Customer Operations Agent - Tourist Check In/Marshall to join our team here in Hull on a part time permanent basis working an average of 21 hours per week on a two week fixed shift pattern.

This role works as part of the Port team helping to ensure that our Tourist passengers are safely and efficiently checked in and disembarked, leading to the on time or earlier departure of our vessels. Working with Government agencies such as Customs and Immigration, they will ensure a high standard of customer service, ensuring the safety of all parties at all times, whether the customers are on foot or travelling by car.

The successful candidate will have a proven record in the customer service environment, working within a team and with the ability to communicate clearly to different stakeholders and customers, be pro-active in dealing with any issues that arise as well as being able to think on their feet. The role is based in the Port and therefore, they will also need to be able to work outside in all weather conditions.

The ideal candidate will:

• have excellent customer service skills,
• ability to work as part of a team,
• be able to work under pressure,
• have a full clean driving licence,
• possess good health and safety knowledge,
• have experience of working in a Port environment,
• willing to work outside in all weather conditions.

Location – Hull, this role operates on a shift basis, which includes public holidays. So flexibility is key.

At P&O Ferries, we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit we want you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity. #pando