Swoon was founded in 2012 to create distinctive designs that owners will want to keep forever and a lofty goal to spark home obsession everywhere.
We design original pieces in-house, and our innovative NPD process discovers the next trend quickly. Our testing platform ensures designs sell online at their intended price, and our data-led approach grows sales within families exponentially. Our business model cuts out expensive overheads like shops and overstocked warehouses, making our prices affordable.
Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started…
As an online business, we must provide exceptional customer experiences at every touchpoint. We require our staff to be the best in the industry, and we need cutting-edge tools and technology to service our customers.
You will be the day-to-day link between our third-party contact centre and the core business, and your goal will be to work with the leadership team to ensure that our customer support is best in class. Your role will involve optimising all current systems and processes that support customer interaction, information exchange, and performance efficiency.
This job requires someone who is up for a challenge. The pace is fast, expectations are high, and resources are always limited. However, if you are willing to help us build the future, we would be delighted to have you onboard.
The business is remote, but we frequently meet for in-person workshops, planning, and scoping projects together. In addition, you will be required to spend time with our care agents based in a contact centre in Gateshead (Newcastle).
Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 30, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home, but we’re open to what people might need in the future. We hold regular workshops in London; if the team wants to get together in a co-working space, that’s fine, too.
We have a wide range of perks and benefits, including:
Did you like what you read and are keen to join us? Send us your application, and we will contact you soon!