Customer Manager - London South

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Customer Manager - London South, Aylesford

Client:

Location: Aylesford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

b511a0c49a89

Job Views:

4

Posted:

16.02.2025

Expiry Date:

02.04.2025

Job Description:

About Us

NRS Healthcare is a leading provider of healthcare and social care equipment, committed to delivering high-quality services that improve lives. We work closely with commissioners, healthcare professionals, and service users to ensure the best possible outcomes.

The Role

We are seeking a dynamic Customer Manager to join our team in Maidstone. As the Deputy to the General Manager, you will play a key leadership role in bringing together the Customer Service, Warehouse, and Transport teams to enhance our on-site capability.

You will be responsible for managing the Customer Service team, leading change initiatives, and driving operational excellence. This is a pivotal role where you will own the dialogue with commissioners and use insight to improve service delivery and capability.

Key Responsibilities

1. Lead and manage the Customer Service team, ensuring high levels of performance and engagement.
2. Act as Deputy to the General Manager, supporting strategic site initiatives.
3. Build and maintain strong relationships with commissioners, ensuring effective communication and service alignment.
4. Drive and manage change initiatives to improve efficiency and service delivery.
5. Integrate Customer Service, Warehouse, and Transport teams to enhance on-site operations.
6. Use data and insights to continuously improve processes, service levels, and capability.
7. Oversee and support two direct reports, fostering their professional growth.
8. Champion a culture of collaboration, innovation, and excellence across the site.

About You

1. Proven experience in a leadership role, preferably in a customer service or operational environment.
2. Strong stakeholder management skills, with the ability to engage and communicate effectively with commissioners and internal teams.
3. Experience in leading change and driving operational improvements.
4. Ability to work cross-functionally, bringing together different departments to achieve shared goals.
5. Excellent problem-solving skills with a data-driven approach to decision-making.
6. A hands-on leader with a passion for developing teams and fostering a positive workplace culture.

Why Join Us?

1. A leadership role with the opportunity to shape and drive change.
2. The chance to work for a leading healthcare provider making a real difference in people’s lives.
3. Competitive salary and benefits package.
4. Career development and progression opportunities within a growing organization.

If you are a results-driven leader with a passion for customer service and operational excellence, we’d love to hear from you!

We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:

• 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
• Pension Scheme and Life Assurance
• Exclusive employee discounts, savings and competitions