Customer manager

Job Title: Customer Manager & Assistant

Location: Remote (Work from Anywhere)

Job Type: Full-Time

About Us:
Hidex is a forward-thinking company committed to delivering exceptional service and value to our clients. We believe in building strong relationships and providing personalized solutions to meet our customers' needs. As we continue to grow, we are looking for a dedicated and organized Customer Manager & Assistant to join our team remotely.

Job Description:
We are seeking a proactive and detail-oriented individual to take on the dual role of Customer Manager & Assistant. In this position, you will be responsible for managing customer relationships, ensuring client satisfaction, and providing administrative support to streamline operations. The ideal candidate is a multitasker with excellent communication skills, a customer-first mindset, and the ability to work independently in a remote setting.

Key Responsibilities:

1. Customer Management:
   Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
2. Address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
3. Monitor customer accounts to identify opportunities for upselling or cross-selling products/services.
4. Collaborate with the sales and support teams to ensure seamless customer experiences.
5. Gather customer feedback and share insights with the team to improve products/services.

1. Administrative Support:
   Assist with scheduling, email management, and calendar coordination for the team.
2. Prepare and organize reports, presentations, and customer communications.
3. Maintain accurate records of customer interactions and account details in the CRM system.
4. Handle data entry, file organization, and other administrative tasks as needed.
5. Support the team with project coordination and follow-up on action items.

Qualifications:

• Proven experience in customer service, account management, or administrative support.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and prioritize tasks in a remote environment.
• A proactive and problem-solving attitude with a focus on delivering exceptional service.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £1,500 – £2,000 monthly
Starting time: Immediate start!