Customer Installation Team Leader

TN United Kingdom; Ringwood; On-site; GBP 25,000 - 45,000; Full time

Job description

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Customer Installation Team Leader, Ringwood

Client: Trooli

Location: Ringwood, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

65d124fbd188

Job Views:

5

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

With roots in Southeast England, we're deeply committed to our local community. Yet, our vision extends far beyond. Our ever-growing state-of-the-art fibre network covers a wide area, and we are passionate about connecting people and businesses across many more regions. We want to provide high-quality, affordable services along with educational information that is honest, and easy to understand.

But Trooli isn't just about speed; it's about reliability too! We aim to deliver high quality broadband that never disappoints and works when it is needed, every single time.

We're excited about the future, and we invite you to be part of it with us!

About us:

Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our Mission is to bring the most advanced broadband connections to as many homes and businesses as soon as possible.

The role:
As Customer Installation Team Leader you will lead a team of skilled installation engineers, ensuring that all installations are completed efficiently, safely and to the highest quality standards.

Day to day responsibilities:

• First point of call for the installation's team for day-to-day enquiries
• Work closely with the Field Operations Manager
• Day to day co-ordination of work
• Audit work delivered by the team to ensure it meets all applicable technical and operational quality standards
• Provision of FTTP Broadband services in both residential and business premises
• Comply with Health & Safety standards and ensure the team are working to the requirements
• Coach and mentor the installations team for the full employee lifecycle including new starters
• Ensure the installation team work efficiently, tidily, whilst always maintaining a clean environment
• Identify and recommend any innovative solutions and improvement processes
• Deployment and commissioning of customer premises equipment including ONT and router
• Deliver professional and concise customer handover
• Respond effectively and appropriately to all customer requests, enquiries & complete work to agreed time scale
• Ensure that all work activities comply with environmental regulations
• Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment
• Comply with Company Vehicle policy

Your experience:

• Ability to develop excellent working relationships within your team, with your manager, and with other teams within Trooli
• Strive to make efficiencies and work smarter
• Excellent organisation skills, and clear and concise communicator
• ‘Can Do’ mindset with focus on customer satisfaction beyond expectations and leading day to day activities
• A collaborative and innovative approach to service delivery and problem solving
• Full UK Driving Licence
• Fibre installation/splicing skills and experience in fibre
• Good understanding of WiFi and various broadband capable devices and able to demonstrate this to customers
• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business

DBS Checks:

The Company is committed to ensuring the wellbeing of our customers. The Company will undertake DBS checks as part of its recruitment process and thereafter during the course of each person’s employment to protect the safety of our employees and customers.

As part of this commitment, this role requires a basic DBS check. Under the Rehabilitation of Offenders Act 1974, only unspent convictions will be taken into account. A previous record will not necessarily disqualify your application, each case will be considered on its merits.

You will be asked in the application stage to make a declaration of any unspent convictions.

Why Trooli:

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact us for a chat or email us directly. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.