Customer Insights Analyst

Insight Analyst / Analytic Engineer

Retail Brand ️

£45k - £55k plus 50% discount & excellent benefits

Surrey Head Office – accessible from central London in 30 mins

???? 3 days in office, parking available on site

An exciting opportunity has opened up for an Analytics Engineer / Insights Analyst to join a vibrant and collaborative team at a prominent and much-loved retail brand with a passion for creativity, innovation, and data-driven decision-making.

In this role, you’ll support performance reporting and commercial insights by developing strong data foundations in a cloud-based data environment. You’ll be key in interrogating data, building dashboards, and delivering impactful insights that inform trading, marketing, customer decisions and wider business strategy.

The Company:

A disruptive and unique retailer looking to bolster its data team with a multi-faceted and multi-skilled analytics professional looking for a high growth opportunity.

Working amongst an agile team of technical and analytical talent, you will work under the guidance of a highly experienced retail analytics leader, supporting them directly in driving a data-driven decision making culture, as well as working towards empowering various stakeholders in leveraging data to drive business impact through fostering a self-serve culture, driving value and optimal customer experience both in store and online through ecommerce channels.

What You’ll Be Doing:

1. Analyse business performance and customer engagement, identify trends and deliver actionable insights
2. Design and build automated reporting and dashboards using Tableau (or similar BI tools)
3. Collaborate with Marketing, e-commerce, and Buying & Merchandising teams on data needs
4. Work with Data Engineers to transform source system data using tools like DBT
5. Develop dimensional data models and apply best practices in data warehousing
6. Deliver advanced analytics projects such as customer segmentation, forecasting, and LTV analysis
7. Maintain code-driven workflows and version control through GitHub

What We’re Looking For:

1. Strong SQL skills (Google BigQuery or similar cloud platforms)
2. Proficiency in Tableau or other data visualisation tools
3. Understanding of data modelling (Kimball methodology preferred)
4. Experience with DBT / Airflow and orchestration tools
5. Strong communication and stakeholder management skills
6. Familiarity with GitHub for version control and documentation

Bonus Points For:

1. Python skills
2. Knowledge of JSON and ETL/data ingestion workflows
3. Experience with AI/ML techniques for predictive modelling

Benefits:

1. Generous staff discount (up to 50%!)
2. 30 days holiday (incl. bank holidays), increasing with service
3. Annual discretionary bonus scheme
4. Private medical or health cash plan cover
5. Access to on-site gym & wellbeing support
6. Cycle to work scheme & regular free lunches
7. Enhanced parental leave policies
8. Flexible working & support for professional development
9. Active DEI community and mental health first aider network