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Customer Facing Online Banking Advisor £400/Day 6 Months SHROPS

Adecco

Shrewsbury

On-site

GBP 40,000 - 60,000

Yesterday
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Job summary

An established industry player is seeking motivated Customer Advisors to enhance customer engagement in banking. This role involves promoting online banking and digital services while providing essential support and training to customers. With full training provided, candidates need not have prior experience in banking but should possess strong customer service skills and a tech-savvy mindset. The position offers a dynamic work environment across multiple branches, ensuring that each day presents new opportunities to make a positive impact on customer experiences. If you are passionate about helping others navigate digital banking, this role is perfect for you.

Qualifications

  • Proven solid customer service skills are essential for success.
  • Previous customer-facing experience is ideal but not required.

Responsibilities

  • Engage with customers to promote online banking and digital services.
  • Provide training on mobile banking apps and digital channels.

Skills

Customer Service Skills

Communication Skills

Coaching/Training Experience

Flexibility to Travel

Job description

In Branch Customer Digital Services Advisor Banking

Location: Shrewsbury

Contract: 6 Months

Pay Rate: 400/day Inside IR35 via umbrella

Working Pattern: Full time (5 days per week) in bank branch

Sector: Financial Services (Retail Banking) Customer Services Training / Coaching

Our Retail Banking client is seeking highly motivated and personable customer-facing Customer Advisors to engage with customers coming into the bank to promote and champion online banking and digital services available to them.

Acting as experts, you will promote the bank's mobile banking apps and help customers in branches to use all of the facilities available to them online and encourage customers to use the bank's digital channels.

Your high-level Customer Service skills will be essential to your success in this role.

It is likely that within your initial 6 months, you will operate from 2 separate branches.

Full training on digital and technology services will be provided with no previous experience required. However, if you have previously worked within a bank in a customer-facing role and you are tech-savvy, we would love to hear from you!

Required Essential Skills and Experience:

  • Proven solid customer service skills
  • Previous experience in a customer-facing role would be ideal
  • Previous coaching/training experience highly desirable
  • Excellent communication skills
  • Flexibility to travel up to 1 hour from home (expenses paid)

If this role is of interest - apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.

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