Customer Experience Specialist, Operations - Gatwick

Tesla; Crawley; On-site; GBP 80,000 - 100,000

Job description

What To Expect
We are looking for passionate, proactive Customer Experience Specialists (CES) to join our team and represent Tesla at some of the busiest Supercharger locations. This is a unique and exciting role, designed to enhance the customer journey, generate leads, and optimize site operations at our Supercharger stations.

As a CES, you will be the face of Tesla — engaging with existing owners and prospective customers, offering an elevated service experience, and identifying opportunities to drive brand engagement and vehicle sales. You will also ensure smooth car park management, contributing to operational excellence and customer satisfaction.

This role is perfect for individuals who are customer-obsessed, sales-aware, operationally minded, and passionate about Tesla’s mission.

What You'll Do

1. Engage with customers at Supercharger locations to provide an exceptional, personalized Tesla experience.
2. Drive lead generation by identifying and capturing prospective customer interest, including scheduling on-the-spot and future test drives.
3. Educate customers on Tesla vehicles, services, and features, including encouraging third-party customers to explore Tesla ownership.
4. Manage car park flow, ensuring efficient and organized use of the Supercharger site to avoid congestion and maintain a premium environment.
5. Support service opportunities, including light-touch services such as windscreen washes or tyre pressure checks.
6. Promote brand advocacy, encouraging customers to share experiences via Google reviews, social media, and other platforms.
7. Proactively engage end-of-lease Tesla customers, guiding them into new orders or test drives to support retention.
8. Monitor on-site activity and customer interactions to ensure high engagement standards are maintained.
9. Collaborate with local sales, delivery, and service teams to identify cross-functional opportunities.
10. Visit nearby Supercharger sites during off-peak periods to broaden Tesla’s customer reach.

What You'll Bring

1. Strong customer service mindset with a passion for delivering outstanding experiences.
2. Confident communicator with the ability to engage and educate customers naturally.
3. Sales-aware, able to identify and nurture opportunities without being pushy.
4. Organized and proactive, able to manage multiple priorities in a fast-paced environment.
5. Passionate about Tesla’s mission, innovation, and technology.
6. Comfortable working independently and collaboratively across departments.
7. Previous experience in customer service, retail, automotive, or sales is advantageous but not essential.