Customer Experience / Shift Ops Manager - Watersports. Summer May-Sept

Make this summer an Aqua Park Summer!

This is a fantastic opportunity if you are looking to gain new skills, work outdoors, and be part of a fun, driven and enthusiastic team!

Staff social events, incentive schemes, discounted watersports equipment and discounted Aqua Park tickets is just a taste of the fantastic summer experience on offer!

We are open to receiving applications from all those who have managed people. Previous incumbents include Teachers, Paramedics, Police Officers, Ex-Forces, Warehouse Managers we are open to all!

The Role at a Glance:

Customer Experience / Shift Ops Manager (Duty Manager)
The Aqua Park Lakeside, Grays Essex, RM20
GBP14.60 to GBP15.80 per day, depending upon skills and experience
Plus Family and Friends Sessions on the Aqua Park, Participation in a Performance-Based End of Season Bonus Scheme, Pension, Discounts on Water Sports Clothing, Summer Social Events with Team Members
Reporting to: Site Manager
Temporary Summer Contract - Both Full Time and Part Time Hours Available

Values: Adventure, Respect, Inclusivity, Safety, Enjoyment, Camaraderie
Company: The UK's Most Ultimate Water Parks

This is a Fixed Term Contract for the Summer Season from 14th April until the 21st September. Start dates can range between 14th April - 3rd May. Flexibility for the start and end of your contract will be considered.

Who we are:

We are the UK's most exciting Aqua Park operator featuring the largest collection of bespoke big impact water obstacles, where customers can climb, bounce, slide and splash their way around the course, having fun with friends and family.

We have a very strong safety culture. We are industry leaders, instrumental in creating the Aquaparks Steering Group in the UK. This is a safety and best practice forum for operators in the UK and Northern Ireland.

This is a family run business, where we fully train and develop people to undertake their roles.

About the Role:

Day to Day:

1. Acting as a first point of call for both employees and customers to resolve day to day issues onsite
2. Working in reception and jumping onto the tills at high volume times
3. Using your initiative to ensure the smooth running of the park
4. Supervising the customer service and sales team
5. Ensuring that the team offers all of our products to our customers
6. Managing the Lifeguarding team, ensuring that customer safety is our first priority
7. Ensuring that at all times employees are following our Normal Operating Procedures
8. Delivering on the spot coaching to team members and escalating any issues
9. Ensuring employees clock in and clock out, as scheduled, for their shifts
10. Ensuring inspections of equipment and facilities are accurately carried out and recorded
11. Ensuring that First Aid forms are accurately completed and maintaining supplies of First Aid equipment onsite
12. Providing Lifeguard cover, for very short periods of time as required
13. Ensuring that all the daily tasks are being completed by the team
14. Opening up and closing the site

About You:

Essential:

1. A degree, such as Sports Management/Leisure/Tourism/Events Management or Instructor qualifications or a minimum of 3 years work experience, ideally in leisure, lifeguarding, customer service, membership sales, hospitality or managing teams of people
2. A genuine love of the outdoors and/or active outdoor hobbies
3. Experience of supervising others
4. Delivered training and coaching to new employees
5. Customer service and/or sales experience
6. If you do not currently hold a lifeguard qualification then you will need to be prepared to undergo Lifeguard training, this requires you to be confident in the water and able to swim 400 metres with a sense of urgency

Desirable:

1. Experience managing an online booking system
2. Experience planning employee rotas and shifts
3. NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard
4. Instructor/Coaching qualifications
5. FAW First Aid at Work
6. Swim Teacher qualifications
7. STA
8. Swim England

What’s On Offer:

1. End of season bonus
2. Summer Social events with team members
3. Family and Friends sessions on the Aqua Park
4. Discounts on Water Sports Clothing
5. Employee Reward Scheme with Love2shop Vouchers
6. Pension Scheme

Other information:

1. You will need to undergo a DBS check, or enable us to re-check you online, if you are already registered with the update service
2. You need to have the right to work in the UK
3. You must provide details of two referees

You may have worked in the following capacities:
Leisure Duty Manager, Fitness Duty Manager, Gym Duty Manager, Soft Play Duty Manager, Leisure Centre Customer Services, Water Sports Manager, Lifeguard, Swim Centre Customer Service, Aquapark Customer Services, Swimming Pool Manager, Swim Teacher, Dive Leader, Leisure Assistant, Leisure Manager.

Interested? Apply here for a fast-track path to the Hiring Manager