Customer Experience Manager - Endometrial Cancer

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Customer Experience Manager - Endometrial Cancer

Sector: Customer Services, Health and Medical
Role: Manager
Contract Type: Permanent
Hours: Full Time

Site Name: UK - London - New Oxford Street
Posted Date: Jan 9 2025

Customer Experience Brand Manager, Oncology

At GSK, we unite science, technology, and talent to get ahead of disease together. We are looking for a dynamic Customer Experience Brand Manager to bring value to our Oncology marketing activities. This role is a driving force for the organisation and will be accountable for designing end-to-end customer experiences through an integration of all data sources and insights.

This is an important role within GSK's critical Oncology franchise, working specifically within Endometrial Cancer in the UK Pharma company, where there are significant performance ambitions requiring us to be accountable for impact, ambitious for patients, and always do the right thing.

In this role you will:

• Leverage the global brand strategy and local marketing strategies and content to ensure that (patient and) customers' needs are met, creating value for all.
• Drive and create end-to-end, relevant, customer-centric user journeys via a thorough understanding of customer priorities.

Responsibilities:

• Take responsibility alongside the full marketing team to help develop and implement strong marketing plans with excellent execution, aligned to customer needs and preferences.
• Customer experience journeys: Successful development and management of the end-to-end implementation of user journeys, analysing data to predict behaviours, needs and preferences of target customers to optimise the customer experience.
• Integrate both internal & external insights: Collect customer data from various channels (sales team feedback, social media, market research, etc.) to enhance the customer experience and develop improved journey designs.
• Continuously learn and use knowledge of implementation processes to facilitate the delegation and coordination of related tasks.
• Do the right thing and ensure all customer experience user journeys and activities follow the requirements set out within our internal and external operating frameworks.

We are specifically looking for individuals who are customer-focused, data-driven marketers and have the following strengths:

• Customer-centric: Experience in advocating for the end user and being their voice within the cross-functional team.
• Leverage insights and data: Experience in translating strong analytics into business activities and tactics.
• Tech savvy: Experience in leveraging the latest digital tools for the team.

Why you?

Preferred Qualifications & Skills:

• Strong communication & stakeholder management skills.
• Able to produce high-quality creative solutions in a fast-paced environment.
• Creative problem-solving and analytical thinking.
• Strong sense of ownership and advocacy for the end user.
• Collaborative, curious, empathetic, open-minded, and innovative.
• High-energy and passionate outlook to influence those around them.
• Able to build trust and rapport for a comfortable & effective workplace.
• Oncology knowledge and experience preferable.
• Pharma industry experience and knowledge preferable.

Closing Date for Applications: 24th January 2025

Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role.

Why GSK?

GSK is a global biopharma company with a special purpose - to unite science, technology, and talent to get ahead of disease together. Our success depends on our people. We want GSK to be a place where people feel inspired, encouraged, and challenged to be the best they can be.

As an Equal Opportunity Employer, we are open to all talent. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities, contact us at Ukdiversity.recruitment@gsk.com or 0808 234 4391.

Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site.