Customer Experience Manager - Arts & Entertainment Venue

Leisure People; Winchester; On-site; GBP 80,000 - 100,000; Full time

Job description

Customer Experience Manager/Deputy General Manager – Arts & Entertainment Venue - Up to £38,000+ Excellent benefits - Winchester

We are looking for a charismatic organised leader with some sparkle to sprinkle over the service and operational teams and provide a magical and seamless customer experience at this wonderful arts and entertainment venue in Winchester.

Key Responsibilities:

• Recruit, coach and inspire the service teams to deliver an incredible customer experience.
• Ensure secondary spend opportunities are maximised across retail, food and beverage and events through upselling and promotions.
• Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
• Manage the venue through the peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.
• Act as the General Manager in their absence including every other weekend.
• Support the General Manager on developing the overall business strategy.

Benefits:

• Opportunity to develop and evolve the role further.
• Ongoing mentoring and development to support with future advancement to General Manager and beyond.
• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
• 5% employee/7.5% employer pension.
• 25 days annual leave plus bank holidays.
• Life assurance 3x annual salary.
• Health cash plan.
• Discounts on retail, leisure, going out and holidays.
• Generous occupational maternity, paternity, adoption and sick pay.
• Working a 37-hour week mainly 9-5.

The Person:

• Outstanding leadership skills; experienced in coaching, developing, inspiring, influencing, and driving performance of service and operational teams.
• Service and Operational Management experience within leisure, recreation, tourism, entertainment or hospitality industry possibly as a Deputy/ General Manager, Operations Manager, Guest Experience Manager, Customer Service Manager or Centre Manager.
• Experience in driving ancillary income by delivering a superior proactive customer experience.
• Have your own transport or living local to Winchester.
• Able to work the odd evening for an event and every other weekend.
• Ideally have an interest in arts, heritage, and culture and enriching the lives of whole communities.

For further information, please click apply with your CV; we will be in touch promptly if you have the right level of experience.