Customer Experience Manager Apprentice

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Customer Experience Level 3 Apprenticeship - DHL Supply Chain

Do you want to be part of a team who are an essential part of everyday life? Do you want to earn whilst you learn? Don't want to go to university but want to achieve a degree?

Who are DHL Supply Chain?

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets, and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider, and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.

Our entry-level Apprenticeship programmes are robustly created to develop leaders of the future. Candidates will be empowered to get involved with different teams to achieve high-impact results that really make a difference.

WHAT TO EXPECT WHEN ON PROGRAMME?

• 21-month structured Programme with our partner Sr Apprenticeship
• Early accountability and fast progression
• Regular performance feedback and personal growth planning through a structured learning plan.
• Contribute to DHL's sustainability 2050 mission of zero emissions.
• The opportunity to network with the wider Graduate and Apprentice population.
• Give back to the community through DHL's Foundation by helping achieve the vision to end youth unemployment.

Logistics is more than getting the product from A to B. At DHL Supply Chain, we combine management and value-added services with our customised, integrated logistics solutions which drive resilience, efficiency, improve quality, and create competitive advantage. Our Customer Services Team collaborates closely with the Operational Team to ensure our customers get the best experience, from the point of order to final delivery.

What the programme looks like:

• 18-month structured program
• Organise and deliver customer service
• Understand the customer service environment: Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
• Principles of business
• Interpret organisational strategy and communicate how this impacts others.
• Understand customers and customer retention
• Managing Personal and Professional Development
• Resolve customers' problems and improve performance

Entry requirements:

• Excellent communication skills at all levels
• Good IT skills - Excel (desirable)
• Eagerness to learn
• Applicants are required to have a GCSE Grade A* - C (9 - 4) or Functional Skills Level 2 in English and Maths
• Have the ability to travel to site and hold a full UK driving license at the time of start date

What will you get in return?

COMPENSATION:

£21,000 per annum starting salary, with increases throughout the programme.

BENEFITS:

As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

NETWORKS:

At DHL, we want everyone to be their true selves in the workplace. We are committed to ensuring people feel like they can contribute and that they belong. We primarily focus on 6 key pillars: Ability, Ethnic and National origin, Religion, Gender, LGBTQ+, and Generations. In the UKI, we are committed to focus on educating, supporting, and celebrating diversity!

FUTURE PROSPECTS:

Career Growth: Contribute to our business success and join our Alumni community post-programme for continued career development. We want Apprentices to build their careers; options to develop further through internal or an apprenticeship option may be available. Apprentices can contribute their ideas to influence the success of our business and be a part of an organization that makes an impact on society as well as the world of logistics.

APPLICATION PROCESS:

Our application process is simple - you'll complete an online application form, then take some online psychometric tests. Provided you meet the required criteria, you'll then be invited to a virtual programme overview session where you can learn the details about the role you've applied to! If it's still something you're excited about, you'll be invited to an Experience Day (aka Assessment Centre) where we can meet you in person.

Experience Day Date: 25th March 2025 in Birmingham

PLEASE NOTE, WE RECEIVE A HIGH NUMBER OF APPLICATIONS FOR OUR APPRENTICE PROGRAMMES AND MAY CLOSE THE VACANCY EARLY IF WE'RE OVERSUBSCRIBED. IF YOU'RE INTERESTED, WE RECOMMEND SUBMITTING YOUR APPLICATION AS SOON AS POSSIBLE.

For any questions regarding the Apprenticeship, please contact us: emergingtalent@dhl.com