Customer Experience Manager

We are looking for an experienced Customer Experience Manager to join an established, global and growing organisation on a full time, permanent basis. This position is nationwide with monthly meetings in their Reading head office. The Customer Experience Manager is responsible for overseeing and enhancing the overall experience customers have.

Benefits:

1. 25 days holiday + bank holidays
2. Pension
3. Private healthcare
4. Employees assistance programme
5. Electric car scheme
6. Cycle to work scheme

Responsibilities:

1. Implementing customer-centric strategies and initiatives.
2. Identifying areas for improvement, refining processes and enhancing brand reputation.
3. Managing customer satisfaction and using data to drive engagement initiatives.
4. Analysing customer feedback, surveys, and data to identify ways to improve customer journeys.

Qualifications:

1. Outstanding communication skills, ability to effectively interact with customers.
2. Customer service NVQ - Levels 1-4
3. Previous experience in healthcare / medical / NHS would be beneficial but not essential.

For more information, please contact Sharon Tanner or Chloe Bennett on (phone number removed).